Privacy Policy
Effective January 1, 2026
Built Right Pasadena Concrete, pasadenaconcretecontractor.com, office@pasadenaconcretecontractor.com
Who this policy covers
This policy explains how Built Right Pasadena Concrete handles the information you share when you use our website, call us or ask for a quote. We're a concrete contractor in Pasadena, CA, and we only collect what we need to answer you and do the work you ask about.
It applies to this site, starting from the home page, and to the calls, messages and quote requests that come through it. You can read more about who we are on our About page.
What information we collect
When you fill out our contact form, we collect what you type in. That's usually your name, phone number, email, address or neighborhood, and a description of the job, like a cracked driveway or a new patio.
When you call us at (626) 345-7318 or email us, we keep your contact details and notes about your project so we can follow up and prepare your estimate.
When you browse the site, some information is collected automatically. This can include your browser type, device, the pages you visit, how you got here and a general location based on your internet connection. It doesn't tell us who you are by name.
How we use your information
We use your information to reply to you, set up a site visit, give you a quote and do the job if you hire us. We may also contact you afterward about scheduling, follow-up questions or the work we did.
We use browsing information to see which pages people find useful and to fix anything that isn't working. We don't sell your personal information, and we don't share it with anyone for their own marketing.
Cookies and analytics
Cookies are small files your browser saves when you visit a website. Our site may use them to keep pages working properly and to count visits through analytics tools, which show us traffic patterns in general rather than who you are.
You can block or delete cookies in your browser settings. The site will still work for reading and contacting us, though some features may not behave as expected.
Who else sees your information
Our contact form is run by an outside form service, so what you submit passes through and is stored by that service before it reaches us. Analytics and website hosting providers may also process browsing information on our behalf.
Beyond those services, we share your information only when we need to for your job, such as with a supplier or a permit office, or when the law requires it.
How long we keep it
We keep your contact details and project notes for as long as we need them to answer your request, complete your job and stand behind our work. We may keep job records longer when we need them for taxes, warranties or legal reasons.
If you reach out and don't hire us, we keep your information only as long as it's useful for following up, and you can ask us to delete it sooner.
Your choices and rights
You can ask us what personal information we have about you, ask us to correct it or ask us to delete it. You can also ask us to stop contacting you about anything other than an active job.
California residents may have added rights under state privacy law, including the right to know what we collect and to ask for it to be deleted. We won't treat you differently for making any of these requests.
Children's information
This site is meant for homeowners and property owners, not children. We don't knowingly collect information from anyone under 13, and if we learn we have, we delete it.
Changes to this policy
We may update this policy when our website or the way we work changes. The current version is always the one posted on this page.
How to raise a privacy question
If you have a question or concern about your information, or want to make one of the requests above, call us at (626) 345-7318 or reach us through our Contact page. Tell us what you'd like us to do, and we'll reply within 1 business day.