Terms and Conditions

Effective January 1, 2026

Built Right Pasadena Concrete, pasadenaconcretecontractor.com, office@pasadenaconcretecontractor.com

Agreeing to these terms

These terms cover your use of this website and the concrete work Built Right Pasadena Concrete does for you. By using the site, asking for an estimate or hiring us, you agree to them.

Your signed estimate or contract for a job sets the scope, price and schedule for that job. If it says something different from this page, the signed document wins for that job.

Who we are and what we do

Built Right Pasadena Concrete is a concrete contractor in Pasadena, CA, and we're licensed and fully insured. We build driveways, patios, sidewalks, steps, pool decks, garage floors, retaining walls, footings, slab foundations and other flatwork, which covers any flat concrete you walk or drive on. We also do stamped and decorative concrete, concrete cutting and foundation raising.

You can see what we offer from the home page and read more about our crew on the About page. What we'll actually do on your property is only what's written in your estimate or contract.

Estimates and pricing

We give free quotes on site, and they're obligation-free. We price from what we can see and measure, so the estimate covers the size of the job, how much old concrete comes out, the base work, the finish you pick and how easy it is to get a truck to your house.

Some things only show up once the old slab is out, like soft or wet subgrade, which is the ground the new slab sits on, tree roots, buried pipes or old concrete far thicker than expected. If we find something like that, we stop, show you, and agree on any change in writing before we do the extra work.

Prices on this website, in ads or over the phone are general information, not a quote for your job. Only a written estimate from us is.

Scheduling, weather and cancellation

We schedule pours around the weather, because rain on fresh concrete or a pour in midday heat can leave a weak, dusty top. If conditions on the day aren't right, we'll move the pour and tell you as soon as we know, and that isn't a breach of our agreement.

If you need to reschedule or cancel, call us at (626) 345-7318 as early as you can. If we've already ordered material or done work, you may owe for it as your contract sets out, along with any other rights you have under California law.

Your part of the job

We need clear access to the work area, a working water source and your help marking private lines like sprinkler pipes, low-voltage wiring and gas lines to outdoor features. Public utilities get located before we dig.

New concrete has to cure, which is the time it needs to harden before it carries weight, so please keep people, pets and vehicles off it for as long as we tell you. Damage from use before that point isn't covered by our guarantee.

Payment

Your contract sets the payment schedule, the amounts due and the ways you can pay. Final payment is due when the work in your contract is done, even though the slab may still be curing.

If a payment is late, we may pause the work until it's sorted out, and we keep any rights to payment that California law gives contractors.

What our guarantee covers, and what it doesn't

Your satisfaction is guaranteed. If you're not happy with our workmanship, tell us and we'll come back, look at it with you and make it right where the problem is ours. Any written warranty for your job is spelled out in your contract.

Concrete can still get small hairline cracks as it dries and shrinks, even when the job is done right. We cut control joints, which are planned grooves that give those cracks a straight place to form, and hairline cracks along them or small surface cracks aren't a defect. Natural shade differences between pours, in stamped patterns and in color are normal too.

Our guarantee doesn't cover damage from tree roots, ground movement or drainage outside the area we worked on, earthquakes, flooding, loads heavier than the slab was built for, chemicals, sealers or repairs done by others, or use before the concrete cured.

Apart from what's in your contract and this section, and as far as California law allows, we don't give any other warranties, spoken or written, and the website is provided as is.

Limits on our liability

As far as California law allows, Built Right Pasadena Concrete isn't liable for indirect or follow-on losses, such as lost use of your driveway, lost income or the cost of other plans you made around the work.

For any claim tied to a job, our total liability is limited to the amount you paid us for that job. Nothing here limits liability that the law doesn't let us limit.

Settling disagreements

If something goes wrong, call us first, because most problems get fixed fastest by a conversation on site. If that doesn't settle it, either side may take the matter to a court with authority over it in Los Angeles County, California.

Governing law

These terms and any work we do for you are governed by the laws of the State of California.

Changes to these terms

We may update these terms from time to time and post the new version on this page. Changes don't affect a contract you've already signed with us.

Questions about these terms

If anything here isn't clear, call us at (626) 345-7318 or reach us through our Contact page. We reply within 1 business day.